VIP Account Manager (with Ukrainian)

Job Description

Job Description – Communicate closely with VIP-clients, through various communication channels: Viber, Telegram, WhatsApp, incoming calls, online chats, and e-mail; – Analyze customer complaints and suggestions, monitoring of their actions, search for opportunities to improve customer experience; – Analyze customer account and create an activation plan for each individual customer; – Performs daily analysis of client activity and its reactivation; – Work with significant winnings/losses of VIP …

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