Customer Care Manager with Dutch (all genders)

Job Description

Job Description As our Customer Care Manager for the Netherlands with Dutch, you are the direct link between customers and zooplus. Your mission is to support customers in the best possible way and ensure the highest possible customer satisfaction. Responsibilities: Monitors and provides insights regarding market specific CC trends and best practices. Subject matter experts in customer journey on the market level (for example, specific/ preferred contact channels, payment methods, communication…

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