Junior Service Desk Specialist with European Languages (German/Spanish/French)

Job Description

Operating system, WindowsYour responsibilities, Provide 1st line support through phone, chat and e-mail;, Log and prioritize incidents and service requests in a ticketing system and route it to a proper resolution group according to the process;, Deliver remote assistance through various tools to resolve issues by providing step-by-step solutions;, Maintain regular communication with managers and users;, Assist in troubleshooting and resolving hardware, software, and network-related issues;, Pr…

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